Intake Specialist
Intake Specialist
Just Mediation Pittsburgh
Classification: Full Time/Non-Exempt
The Intake Specialist for Just Mediation Pittsburgh serves as the first point of contact for parties interested in eviction mediation. This position requires attention to detailed case management for mediation referrals and the ability to quickly process referrals for mediation. The Intake Specialist receives mediation referrals from Just Mediation Pittsburgh’s website and inputs case information into mediation databases. This position contacts parties individually by phone and email to assess readiness to mediate. The Intake Specialist aligns schedules of the mediation parties and prepares case documentation to be passed along to the Program Administrator for scheduling with Community Mediators. After a mediation has occurred, the Intake Specialist conducts follow-up calls with mediation parties one and three months after mediation to measure the sustainability of their mediation agreement. Additionally, the Intake Specialist maintains JMP’s website and social media accounts.
RESPONSIBILITIES
Mediation Intake
Receive referrals from landlord and tenant partners and determine if referred case is appropriate for mediation
Contact parties by phone and email to ensure willingness to participate in mediation
Explain the mediation process and prepare parties to be contacted by their mediator
Schedule mediation time and location based on availability of mediation parties
Conduct post-mediation calls one and three months after mediation
Create case tracking documentation for each mediation cases
Maintain accurate databases tracking case management information
Collect appropriate documentation for grant reporting cycles
Social Media and Website Maintenance
Develop JMP’s social media strategy and platform usage for Facebook, Instagram, Twitter, etc.
Post social media content regularly to increase JMP’s virtual community presence and active involvement with JMP Community Mediators
Update the JMP Website to reflect upcoming events, new staff, referral forms, and effective user interfaces
QUALIFICATIONS
Over three years of experience in project management with demonstrated success in setting up supportive services for clients
Experience in conflict resolution, with mediation experience strongly preferred
Program coordination knowledge with a track record of streamlining services to meet staff and client needs with efficiency
Ability to meet quick deadlines and respond to new referrals promptly
Proven case management skills that have allowed for successful management of a high case load
Exemplary computer skills with proficiency in videoconferencing and database management
Operational understanding of systemic oppression and self-awareness to internalized oppression and implicit biases
Strategic eye for improving organizational systems and develop programming that is responsive to client needs
Flexibility and success in a fast-paced environment
Detail-orientation and determination to find solutions to logistical obstacles like scheduling and location conflicts
Willingness to learn, correct mistakes, and pass on new knowledge
Prior experience with housing services, eviction, and/or landlord-tenant concerns
SKILLS
Effective technology skills in Excel, Zoom, and Google platforms
Strong virtual, phone, and in-person communication skills
Ability to work independently and maintain organized databases
Organization of an efficient work calendar
Experience with major social media platforms and generating engaging content
Familiarity with Wix.com or other user-friendly website development platforms
REQUIREMENTS
This position requires flexible work hours, including some evenings, and transportation access to attend volunteer meetings around Pittsburgh and Allegheny County. This position primarily involves office or non-manual work, so employees are required to sit for prolonged periods of time. Employee must be able to lift up to 20 pounds, for example when setting up a mediation or mediator meeting.
Compensation for this position starts at $21 per hour ($43,680 annually) and offers generous paid time off and healthcare benefits. Applications will be received on a rolling basis, and the position will remain open until filled. The anticipated start date is mid-February 2021. Currently, this is a one-year grant funded position for which extension opportunities may be sought but are not guaranteed. This is an at-will employment position.
In consideration of the COVID-19 pandemic, this position will temporarily operate in a remote capacity. In-person activities and requirements will be at the discretion of Just Mediation Pittsburgh based upon the needs of the program, and will be reassessed in accordance with public health guidance.
ABOUT JUST MEDIATION PITTSBURGH
Just Mediation Pittsburgh is a subsidiary of the Mediation Council of Western Pennsylvania. As a fledgling nonprofit created in the midst of the COVID-19 pandemic, JMP is a community mediation center dedicated to providing free, accessible mediation for tenants and landlords facing the threat of eviction. JMP understands mediation to be a community tool for justice, where conflicting parties can seek common understanding to collaboratively resolve their disputes. JMP is committed to deep listening, self-determination for conflicting parties, and equity in the face of social injustice.
Just Mediation Pittsburgh is an Equal Opportunity Employer and prohibits discrimination and harassment. All employment decisions at JMP are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, pregnancy (including partners), age, ancestry, sexual orientation, gender identity and/or expression, place of birth, or any other status protected by the laws or regulations in the locations where we operate.
APPLICATION
Please submit a cover letter, resume, and three references by email to info@justmediationpgh.org.